Missed delivery? Not home?
Recipient not home to accept flowers?
We always do our best to leave the flowers in a secure spot and well protected. This is usually by the door if we can access the property.
You can view a photo of where the flowers are left if you click on the tracking link provided when the flowers leave our studio.
If flowers are left, we will pop a 'missed delivery card' in the letterbox or a text/phone call to the recipient telling them where the flowers are.
However, if we are unable to gain access to an apartment, our driver will attempt to phone/text the recipient advising them off the delivery.
Hopefully a safe place to leave the flowers can be arranged.
It always helps if you can include a gate code, phone number or any other information in the delivery comments section on the order form.
In the event that our driver has exhausted every delivery option or they can't gain access to the property. FFJ Head quarters will be notified and you will get a phone call/email to try and resolve the problem.
Redeliveries or change of address while in transit will incur an additional delivery fee and/or next day delivery.